Shipping policy
Worldwide Shipping
At Anime-Pass, we are committed to providing our customers with exceptional value and affordable shipping. To maintain these low prices and ensure the quality of your products, our shipping times are as follows:
- Delivery Time: Please allow 5 to 7 business days for your order to arrive. This timeframe allows us to consolidate orders and ship directly from our suppliers, passing on the savings to you.
- Shipping Costs: We are pleased to offer free shipping on orders over 15€. For orders under this amount, a flat rate shipping fee of only 1.10 € will be applied. This approach ensures transparency in our pricing and shipping process.
Order and Shipping Confirmations
- Order Confirmation: Immediately after your purchase, you will receive an order confirmation email. This confirms that we have received your order and are preparing it for shipment.
- Shipping Confirmation and Tracking: Once your order has been shipped, you will receive a separate shipping confirmation email. This email will include a tracking number for your convenience. Please check your spam folder or contact support@anime-pass.com if you cannot find this email.
We understand how important it is for you to receive your order promptly and we are dedicated to ensuring that your shopping experience with us is smooth and enjoyable from start to finish. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.