✦ WHERE'S MY ORDER?

Track your order

Enter the tracking number from your shipping email to see where your letter is.

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Good to know

  • Your order ships from Germany as a letter with Deutsche Post.
  • The first update can take up to 24 hours after your shipping email.
  • Letters have basic tracking: one scan at the sorting centre near us and one at the destination centre. There is no "delivered" scan.
  • Outside Germany, tracking stops once the letter leaves Germany. Your local postal service delivers it from there.
  • Order not arrived, or the tracking hasn't changed in a while? Contact us